Responsive
Our IT Helpdesk can take care of your issue as soon as possible at the first point of contact so that you can get on with what's important.
Certified
We hold Cyber Essentials Certification and Microsoft Silver Competency, reinforcing our commitment to quality.
Reliable
We consistently provide the highest service quality and measure our performance against industry standards.
Help Desk Support
Tech Force provides top-notch help desk services to our clients. Our team of experienced technicians is available around the clock to provide quick and efficient support to address any issues or problems our clients may encounter. Whether it's a technical issue with hardware or software, a request for information or support, or a need for training, our help desk team is always ready to assist.
Hardware Support
At Tech Force, we offer expert hardware support services to our clients. Our team of skilled technicians has years of experience diagnosing and resolving hardware issues for various devices, including desktop computers, laptops, servers, printers, and more. We understand how frustrating it can be to experience hardware problems, so we work quickly to identify and fix any issues.
Network Operation Center
Tech Force offers top-notch NOC (Network Operations Center) services, providing 24/7 monitoring to detect potential issues before they become problems. Our skilled engineers work closely with clients to identify network performance issues, troubleshoot problems, and implement solutions that optimize network performance. We provide real-time monitoring and reporting to ensure high-performing, stable network infrastructure.
Questions we get asked
01How quickly do you respond when something breaks?
We triage on impact rather than on who called first. A whole site down is answered ahead of one person’s printer, and both get told what is happening.
Office hours are 9am to 5pm Monday to Friday. Premium plans add 24/7 cover outside them. Specific response targets are written into your agreement rather than promised in general on a web page.
02Do you replace our IT person, or work alongside them?
Both arrangements are common. Some clients have no internal IT and we are the department; others have one or two people and we take the out-of-hours, the specialist work and the holiday cover so they are not permanently on call.
We would rather make an existing person more effective than manoeuvre them out.
03Do we have to replace what we already run to start with you?
No. We start by documenting what you have and telling you honestly what is fine, what is near end of life, and what is an actual risk.
Anything we recommend replacing comes with the reason and a rough cost, and you decide the order.
04What does onboarding involve?
A discovery pass over your systems, documentation of what we find, agreement on priorities, then monitoring and support go live. It is deliberately unexciting.
You should notice it mainly as things being written down that never were before.
05What happens when we call out of hours?
On a premium plan, out-of-hours calls reach an engineer, not an answering service that takes a message. If it can wait until the morning we will say so rather than bill you for the night.
On a standard plan, calls outside 9 to 5 are picked up first thing the next working day.