Sharepoint Support and Maintenance

When your SharePoint solution goes through functional issues, Tech Force finds their root causes and restores the platform’s sleek performance. Depending on how severe an issue is, we address the most crucial cases within 8-16 business hours to keep business processes uninterrupted and let users continue their activities at a usual pace.

Among others, our support activities include:

• Verifying and debugging faulty code.
• Solving architecture and hardware issues (incorrectly designed farms, misdistributed server roles, misconfigured or overloaded servers).
• Tuning features and applications (inappropriately set workflows, incompatible add-ins, search issues).
• Addressing user authentication issues and configuring user permissions.
• Fixing content management issues (content crawling and indexing, content creation and sharing issues, and more).
• Resolving performance issues, such as a long page load time, inability to access SharePoint sites, integration issues.

We aim at making SharePoint solutions more powerful through:

• Timely updating the system by installing service and feature packs to guarantee its faultless performance and extend development capabilities.
• Conducting security audits and installing security patches to protect your working processes. Our SharePoint Health Check Service will help monitor your SharePoint environment, detect performance and security gaps and timely fix them.
• Integration of SharePoint solutions with other enterprise systems (CRM, ERP, HRM, LMS, etc.).

Tech Force offers dedicated training sessions for:

• SharePoint administrators
• End-users

During our training sessions, we not only explain the platform’s basics but also provide tips on facilitating a SharePoint solution’s adoption, creating a collaboration-focused organizational culture and leveraging SharePoint non-standard capabilities, such as knowledge or innovation management.

We administer your Azure cloud services to let your company focus on core business activities. In particular, we provide:

• License selling with a price advantage.
• Consolidated billing (one bill for Azure licensing and ScienceSoft’s services).
• Account administration (configuration of account settings, alarms and notifications, handling subscription-related requests).
• License management (obtaining new licenses, subscription plan alteration, billing).